Assessor Resource
PSPMNGT606B
Manage quality client service
Assessment tool
Version 1.0
Issue Date: May 2024
Not applicable.
This unit covers the promotion, delivery and ongoing review of client service within complex or changing circumstances in the public sector. It includes analysing client needs, delivering service which satisfies changing client requirements, gaining employee commitment to quality service delivery, and promoting and monitoring client service.
In practice, managing quality client service may occur in the context of other generalist or specialist public sector workplace activities such as managing diversity, implementing policy, maintaining and enhancing ethical practice etc.
This unit is one of 5 dealing with client service in the Working in Government and Management Competency fields. Related units are:
PSPGOV203B Deliver a service to clients
PSPGOV309A Address client needs
PSPGOV402B Deliver and monitor service to clients
PSPGOV502B Develop client services
This unit replaces and is equivalent to PSPMNGT606A Manage the delivery of quality client service.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)